Privacy Policy
Effective Date: March 14, 2026
LossPay Risk Technologies, Inc., doing business as LossPay and LossPay Insurance Agency, respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy describes how we collect, use, disclose, and safeguard information obtained through our website, quoting platform, policyholder services, and related digital applications.
By accessing or using the LossPay website or services, you acknowledge that you have read and understood this Privacy Policy.
Contents
Company Information
LossPay Risk Technologies, Inc.
DBA LossPay and LossPay Insurance Agency
16192 Coastal Highway
Lewes, Delaware 19958
Website: https://losspay.com
Information We Collect
LossPay collects information necessary to provide vehicle value protection services, administer insurance related products, and operate our digital platform.
Personal Information
We may collect personal information such as your name, email address, phone number, mailing address, and other contact information when you request a quote, submit an application, file a claim, or communicate with our company.
Vehicle Information
Because LossPay provides diminished value protection services, we collect vehicle related information including vehicle identification number, make, model, year, mileage, trim level, and other characteristics relevant to evaluating vehicle value and eligibility for coverage.
Insurance and Transaction Information
We may collect policy information, coverage selections, payment details, claims documentation, repair information, and other data necessary to administer insurance related services.
Technical and Device Information
When you visit our website, we may collect information about your device and interaction with our platform, including IP address, browser type, device type, operating system, referring URLs, and site usage activity.
Cookies and Analytics Data
Our website may use cookies, pixels, and similar technologies to improve performance, measure user engagement, and optimize the user experience.
How We Use Information
LossPay uses collected information to operate our platform and provide services. This includes:
- Providing insurance quotes and evaluating eligibility for coverage
- Processing policy applications and administering coverage
- Evaluating diminished value claims and facilitating claim payments
- Analyzing vehicle data to assess diminished value exposure
- Communicating with customers regarding policies, claims, and services
- Improving website performance and platform functionality
- Complying with legal and regulatory obligations
VIN and Vehicle Data Usage
LossPay utilizes vehicle identification number data and related automotive information to analyze vehicle value trends and assess diminished value exposure following qualifying repair events.
Vehicle data may be obtained from third party automotive data providers, valuation services, repair documentation, market analytics sources, and other industry databases. This information supports underwriting decisions, claims verification, and analytics used within the LossPay platform.
LossPay does not use VIN data for consumer credit reporting purposes and does not operate as a consumer reporting agency.
Information Sharing and Disclosure
LossPay may share information with trusted partners and service providers in order to deliver our services.
These parties may include:
- Licensed insurance carriers and underwriting partners
- Claims administrators and appraisal service providers
- Technology infrastructure providers and data processors
- Automotive data providers and valuation analytics services
- Payment processing vendors
- Regulatory authorities or law enforcement when required by law
LossPay does not sell personal information to third parties.
Data Security
LossPay implements administrative, technical, and physical safeguards designed to protect personal and vehicle information from unauthorized access, misuse, or disclosure. These measures may include encryption, secure hosting environments, access control procedures, and monitoring systems.
While we strive to protect information, no digital platform can guarantee absolute security.
Data Retention
LossPay retains information only for as long as necessary to fulfill the purposes described in this Privacy Policy, including providing services, complying with legal obligations, resolving disputes, and enforcing contractual agreements.
Consumer Privacy Rights
Depending on your jurisdiction, you may have certain rights regarding your personal information.
These rights may include:
- The right to request access to personal information collected about you
- The right to request correction of inaccurate information
- The right to request deletion of personal information where permitted by law
- The right to request information about how your data is used or shared
Requests related to privacy rights may be submitted using the contact information listed below.
Third Party Websites
Our website may contain links to external websites or services that are not operated by LossPay. We are not responsible for the privacy practices of those third party sites and encourage users to review their privacy policies.
Children's Privacy
LossPay services are intended for adults and individuals legally able to enter into insurance contracts. Our website and services are not directed toward individuals under the age of eighteen, and we do not knowingly collect personal information from minors.
Changes to This Privacy Policy
LossPay may update this Privacy Policy periodically to reflect changes in legal requirements, technology, or business operations. Updated policies will be posted on our website with a revised effective date.
Contact Information
Questions regarding this Privacy Policy or requests related to personal information may be directed to:
LossPay Risk Technologies, Inc.
16192 Coastal Highway
Lewes, Delaware 19958
Email: compliance@losspay.com
Phone: 1-833-LOSSPAY