LossPay Claims
Submitting a claim to LossPay is quick and straightforward! We understand that accidents can be scary, and we’re here to help. Simply navigate to the Claims section, where you’ll find an easy-to-use online form. Provide us with the necessary details about your incident, and our dedicated team will handle the rest.
LossPay has on-scene procedures all policyholders must adhere to in order to file a claim
If you need assistance with your policy, please call us or hit the contact box during business hours. We’re committed to making the process seamless and stress-free, ensuring that you receive the support and compensation you deserve in a timely manner. Start your claim with LossPay today, and let us take care of you every step of the way.
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Comprehensive Claims Process
File A Claim
Start the claims process online on our site, your LossPay account or you can file your claim on the phone by calling 833-567-7729 or contact your LossPay representative.
Review Process
We will review the details of your claim, determine if the incident is covered, and assess the loss of value. We’ll contact you if we need additional information, to explain your coverage, or discuss next steps.
Estimate Payout
Upload all pictures and any other pertinent information collected at the scene with the accident report. If unable to access online report email documents to claims@losspay.com.
Settlement
Settlement payments are based on the terms of your policy. LossPay will directly deposit payments to your bank account, or send you a check by mail. Whichever is your preferred method.
This is the process for a typical claim. The process we apply to your claim may differ based on your policy details, the incident in question, and other, relevant factors. To ensure your claims process is fast and efficient it is recommended that you follow all accident procedures and reporting protocols.
FAQ
You've Got Questions - We've Got Answers!
Here are LossPay's most frequently-asked questions, for additional inquiries please reach out using one of the methods below:
833-LOSSPAY
info@losspay.com
Yes! It is a mandatory requirement, in certain states, that law enforcement be called to the scene of any accident involving a LossPay covered vehicle. Under certain circumstances we may also require a policyholder to submit a copy of the police report in order to settle a claim.
*Please review the terms of your policy to verify if this rule is enforced in your state.
Note: Failure to call law enforcement to an accident scene when required, can result in a termination of policy and/or denial of claim.
Typically it takes approximately 30 days after vehicle repairs are completed to receive settlement payout.
If your car is involved in an accident and deemed a total loss (written-off) by the primary insurer your options are:
- Your policy is placed “on hold*” as of the write-off date and you will be allowed a 12-month grace period to replace your vehicle and transfer your policy to another vehicle, or
- You can request a refund for the remaining unused portion of your premium, if you paid in advance.
*Depending on the value of the new vehicle your policy premiums may decrease or increase. If there is a decrease, you may be subject to a refund. If there is an increase you will need to make an additional payment.
We aim to settle all valid claims as promptly as possible. Our coverage is restricted to protecting diminished value, i.e. the loss of resale value to the vehicle after it is repaired following an accident. Claims for other types of loss are not covered.
To ensure the validity of your claim:
- The police must be called to the scene of the accident and you must obtain a police report.
- Claims must be notified within 21 calendar days of the accident.
Other exclusions apply – for example, if the diminished value is caused by criminal, fraudulent or dishonest acts. Details can be found in your policy documentation.
All “Claim Denial” letters are mailed to the policyholder’s home address and an accompanying email is sent to their email address giving a detailed explanation.
